faq’s
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Find Answers to Commonly
Asked Questions
We’re here to make your community management experience as seamless and informed as possible. Below are answers to some of the most frequently asked questions from homeowners, board members, and residents interested in how our services can support a well-managed, harmonious community.
General Questions
Q: What services do you provide for HOA communities?
A: We offer a comprehensive suite of services, including Administrative Management, Compliance Management, Physical Management, Preventative Maintenance Programs, Custom Software & Tools, and Technology Solutions. Our goal is to ensure seamless operations and a high-quality living environment for your community.
Q: How does your team handle emergencies in the community?
A: We provide 24/7 emergency support to handle urgent situations, from utility failures to security concerns. Simply call our emergency hotline, and a team member will respond promptly to coordinate the necessary response.
Q: What technology tools do you provide to keep residents informed?
A: We offer an easy-to-use online portal and mobile app, where residents can access real-time updates, submit requests, view documents, and stay informed about community events and policies.
Q: Can I access my HOA documents and financial reports online?
A: Yes, all important documents, including financial reports, meeting minutes, and governing documents, are available in our secure online portal for easy access at any time.
Homeowner Questions
Q: How do I submit a maintenance request?
A: You can easily submit maintenance requests through our online portal. Just log in, select “Maintenance Request,” and provide details about the issue. You’ll receive updates as we work to resolve it.
Q: Who should I contact if I have a question about HOA dues or payments?
A: For questions related to HOA dues or payments, please contact our finance team directly through the portal or call our customer service line during business hours for assistance.
Q: How can I stay informed about community events and updates?
A: We send regular updates via email and post announcements on the resident portal. You can also access a community calendar within the portal to view upcoming events and important dates.
Q: What should I do if I notice a compliance issue in the neighborhood?
A: If you notice an issue, you can report it through our portal under “Compliance Report.” Our compliance team will review the concern and take appropriate action.
Board Member Questions
Q: How does your team support the board with financial management?
A: We manage budgeting, accounts payable and receivable, and financial reporting to provide a clear picture of the HOA’s financial health. Regular financial statements and reports keep the board informed and support sound decision-making.
Q: What assistance do you provide in planning and conducting board meetings?
A: We coordinate all aspects of board meetings, including agenda preparation, document management, and follow-up on action items. We also attend meetings as requested to provide support and guidance on community management topics.
Q: How do you handle vendor selection and management?
A: We work with trusted vendors to ensure high-quality services for your community. Our team handles vendor selection, contract negotiation, and performance reviews, ensuring that vendors meet the community’s standards and expectations.
Q: What resources do you provide to help the board make data-driven decisions?
A: Our technology solutions include real-time data insights, allowing the board to access reports on community trends, compliance, financials, and more. This data helps the board make informed, strategic decisions to support community goals.
Service Questions
Q: How often does your team conduct property inspections?
A: Our team performs regular property inspections based on the specific needs of each community. Inspections typically occur monthly, but we also offer customized schedules to address more frequent needs if required.
Q: What is included in your Preventative Maintenance Programs?
A: Our programs cover routine inspections, scheduled upkeep of major community assets, and proactive maintenance of facilities like roofs, roads, and shared spaces. This approach helps extend asset life and prevent costly repairs.
Q: How does your custom software improve the HOA management
A: Our software centralizes financials, maintenance requests, and resident communications in a user-friendly platform. This transparency streamlines processes, keeps residents informed, and allows board members to access important data with ease.
Q: What is your approach to handling compliance issues in the community?
A: We take a proactive and respectful approach, conducting regular compliance checks and working with residents to resolve issues. When necessary, we handle dispute resolution and communicate clearly with all involved parties to maintain harmony.